Ad video does not show up on videoPlayer unless in fullscreen mode

[leongaban]

Hey guys, lot of strange Advertising issues today :/

Anyways so here is my test link:

http://touchstormdigital.com/dev/adnetworks/tidaltv.html

When you click play on any of the videos, you can see that an ad does start playing, the time left comes up and you can also hear the sound of the ad playing. However you cannot see any video playing for some reason, until you click fullscreen.

Any ideas what could be causing this issue? All other ad tests work fine and play in the video so I don't believe it's something in the BEML, but maybe I'm wrong?

Embed code for first video player:

<div style="display:none"></div>
 	<script language="JavaScript" type="text/javascript" src="http://admin.brightcove.com/js/BrightcoveExperiences.js"></script>
 	
 	<object id="myExperience979338059001" class="BrightcoveExperience">
 	  <param name="allowScriptAccess" value="always" />
 	  
 	  <param name="adServerURL" value="http://pbint.tidaltv.com/adserver2.0/tpas1.aspx?mt=1&pid=1&pd1=publisher&xf=12&fmid=11&rand=Random_N..." />
 	  
 	  <param name="bgcolor" value="#FFFFFF" />
 	  <param name="width" value="640" />
 	  <param name="height" value="394" />
 	  <param name="playerID" value="1258669288001" />
 	  <param name="playerKey" value="AQ~~,AAAAwXeOLxk~,xOvh9jElgIR3l67yQHOB2NJZ5thKtlUK" />
 	  <param name="isVid" value="true" />
 	  <param name="isUI" value="true" />
 	  <param name="dynamicStreaming" value="true" />
 	  <param name="c1" value="1" />
 	  <param name="c2" value="8430754" />
 	  <param name="c3" value="8430754" />
 	  <param name="c4" value="HEALTH-Health and Well Being" />
 	  <param name="@videoPlayer" value="979338059001" />
 	</object>
 	
 	<script type="text/javascript">brightcove.createExperiences();</script>

[BC-Oscar]

 A couple of suggestions to try:

 What happens when you run this in one of the standard templates (without custom BEML)? I noticed this traffics a VPAID ad which could have code that interferes with how the ad is displayed. 

  and Can you inquire to the ad server provider about this specific VPAID ad and find out if there are any issues with it?

[leongaban]

Hmm yeah not sure what's up with VPAID, I'm going to try a basic template now btw for both of these. 

btw I did notice this, after the ad is done playing, when you click on the video area to pause the video, the default BrightCove big transparent play button does not come up. Wondering if that may signal something else going on...

I'm also finding the exact same problem with a different provider now:

http://touchstormdigital.com/dev/adnetworks/adotube.html

<div style="display:none"></div>
 	<script language="JavaScript" type="text/javascript" src="http://admin.brightcove.com/js/BrightcoveExperiences.js"></script>
 	
 	<object id="myExperience979338059001" class="BrightcoveExperience">
 	  <param name="allowScriptAccess" value="always" />
 	  <param name="enablePreroll" value="true" />
 	  <!-- Dynamic Tags Hardcoded -->
 	  <param name="adServerURL" value="http://www.adotube.com/kernel/vast/vast.php?omlSource=http://www.adotube.com/php/services/player/OML... to treat your heartburn&tags=health&description=Learn about the heartburn treatments that are recommended for each type of heartburn.&videoURL=http://howtoevery.vo.llnwd.net/o18/media/830934495001/830934495001_1194600926001_Howdini-McGeorge3-H..." />
 	  
 	  <!-- Default -->
 	  <!--<param name="adServerURL" value="http://www.adotube.com/kernel/vast/vast.php?omlSource=http://www.adotube.com/php/services/player/OML..." />-->
 	  
 	  <param name="bgcolor" value="#FFFFFF" />
 	  <param name="width" value="640" />
 	  <param name="height" value="394" />
 	  <param name="playerID" value="1258669288001" />
 	  <param name="playerKey" value="AQ~~,AAAAwXeOLxk~,xOvh9jElgIR3l67yQHOB2NJZ5thKtlUK" />
 	  <param name="isVid" value="true" />
 	  <param name="isUI" value="true" />
 	  <param name="dynamicStreaming" value="true" />
 	  <param name="c1" value="1" />
 	  <param name="c2" value="8430754" />
 	  <param name="c3" value="8430754" />
 	  <param name="c4" value="HEALTH-Health and Well Being" />
 	  <param name="@videoPlayer" value="979338059001" />
 	</object>
 	
 	<script type="text/javascript">brightcove.createExperiences();</script>

[leongaban]

For TidalTV I've added a default BrightCove player template to the bottom of this test page

http://touchstormdigital.com/dev/adnetworks/tidaltv.html

Setup the same way as the other players, however no ads are coming up at all in it. Still experiencing the No Video but Audio ad bug.

For Adotube I have a similar setup, our BC player at the top and a default BC player at the bottom, also ads aren't playing:

http://touchstormdigital.com/dev/adnetworks/adotube.html

[BC-BrianD]

Sorry we are just seeing this, and this is very concerning.  I'm going to raise this as an issue to take on right away on Monday. 

[BC-BrianD · Accepted solution]

We have a number of ad fixes going out in an upcoming release, and we tested these players against this.  We don't see the issue anymore, so one of the existing fixes has solved the issue.  These changes will be deployed in the next few days.

[leongaban]

Ok great to hear!

I'm still seeing the bug on my players, but we've moved on from that part of our project anyways. If this ever comes up again I'll make a new trend and reference this one.