Hi Carol,
You can make use of the Player API to trigger an localized/customized message if the FMS server fails to connect to the player for whatever reason.
When we are unable to load your Player due to various reasons (i.e., invalid ID, deleted player, systems issues, etc) there are various error messages that can be implemented for different scenarios.
Each scenario and error message is shown on the documentation below which describes how to customize the messages themselves:
http://support.brightcove.com/en/docs/localizing-player-error-messages
First, you will want to create an XML file that contains the code snippet in the above doc. Once this file is created and uploaded to your webspace, you can bring the XML in through the Publishing Code Snippet as follows:
JavaScript example:
<param name="localizedErrorXML" value="http://www.domain.com/localized.xml" />
ActionScript example:
config["localizedErrorXML"] = "http://www.domain.com/localized.xml";
To further customize the error with your website, you can also change the background color of the BootloaderSWF, by editing the "bgcolor" config parameter so that it matches your background instead of always loading the default #FFFFFF.
You or a developer can also use the Player API to fire off custom related error message based on the event by creating specific event handles in the publishing code as documented in the following article:
http://support.brightcove.com/en/docs/player-error-handling
All the best~
Iceman
