Error loading video files in customized player: "Plug-in cancelled" in Safari on media URL

[LucasStarbuck]

Hey guys,

We're having an inconsistent error that one of our sites is throwing, so I wanted to throw this questions out there to see if anyone else has experienced anything like it.

Basically we have a nice Flash interface that loads in a Brightcove player, and we control it and use its events to do things in our interface. Where is falling down is as following:

• We load the page with the interface

• The interface loads perfectly

• Interface makes an API request to Brightcove with a video ID to get the media to load into the player

• We call the media to load it into the Brightcove player

• We get the media info and put it into our interface (for example, the total time, and put it on our timeline bar)

• The media loads in and starts to (auto) play - This is where it breaks, occasionally.

It's quite frustrating and difficult to replicate, what we get in the activity window in Safari (on Mac) is a reference to the URL for the media (URL: http://brightcove.vo.llnwd.net/d8/unsecured/media/41823073001...d=14823073001&playerid=44621953001&playerTag=&affiliateId=        Plug-in cancelled)

(we have had the same error in a Windows XP SP2 machine in IE7).

I have attached a screenshot.

Any ideas what this could be??

Thanks so much,

Lucas

[BC-ChrisD]

Lucas,

For starters, is this something you'd be able to provide a link to? If you don't want to publish it I'd recommend opening a ticket with support referencing this thread.

I've found some information about this type of error suggesting this issue is related to a call by Flash trying to close the load connection for this image. However I've never seen this with a Brightcove player published in Flash or just straight on a page.

Couple of questions:

I know this issue is intermittent but when it does occur do you see the images that do load downloading slower then normal? I'm wondering if this is some sort of timing issue triggered by a slow download.

This missing image causes the player to not load at all? It's not displayed? It's not interactive? It loads but doesn't have a video? etc.

Have you seen this with the same player published straight to the page using the Javascript publishing code?

Have you tried publishing the same player in s stripped down SWF to see if you can still replicate it?